Privacy Policy

Information We Collect

We may collect:

• Contact information, such as your name, email address, mailing address, and telephone number.
• Information you submit through forms, registrations, appointments, surveys, or customer-support requests.
• Transaction and service information, including records related to services you request.
• Communications you send to us, including emails, calls, and text messages.
• Technical information, such as your IP address, browser type, device information, referring pages, and website activity.
• SMS enrollment information, including your mobile number, consent status, the date and method of consent, and opt-out requests.

How We Use Information

We may use information to:

• Provide and improve our services.
• Process requests, registrations, or appointments.
• Respond to questions and provide customer support.
• Send administrative, transactional, or service-related communications.
• Send text messages when you have consented to receive them.
• Maintain security, prevent fraud, and troubleshoot technical issues.
• Comply with legal obligations and enforce our agreements.
• Send marketing communications where permitted by law and consistent with your communication preferences.

SMS and Text Messaging

If you opt in to receive text messages from Drive Mental Health, we may send messages including appointment reminders, scheduling updates, and review requests.

Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

You may opt out at any time by replying STOP to any message. After opting out, you may receive one final confirmation message. For assistance, reply HELP or contact us at (914) 984-3756.

We maintain records of SMS consent as reasonably necessary to operate the messaging program and demonstrate compliance. Opting out of text messages will not prevent us from contacting you through other channels when otherwise permitted.

How We Disclose Information

We may disclose information:

• To service providers that perform services for us, such as website hosting, payment processing, analytics, communications, customer support, and data security.
• To professional advisers, such as attorneys, accountants, and insurers.
• When required by law, legal process, or a valid governmental request.
• When reasonably necessary to protect our rights, safety, property, customers, or the public.
• In connection with a merger, financing, acquisition, sale, reorganization, or other transfer of all or part of our business.

Service providers may use information only as necessary to provide services to us or as otherwise permitted by law. The restrictions described in the SMS section apply to mobile information and text-messaging consent data.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate DriveMentalHealth.com, remember preferences, understand website usage, and improve our services. You can control certain cookies through your browser settings. Disabling cookies may affect some website features.

Data Retention and Security

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and consent records, resolving disputes, enforcing agreements, and meeting legal obligations.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

Your Privacy Choices

Depending on where you live, you may have rights concerning your personal information, including the right to request access, correction, or deletion. You may also have the right to object to or restrict certain uses of your information or appeal a decision concerning a privacy request.

To submit a request, contact us using the information below. We may need to verify your identity before completing the request. We will respond as required by applicable law.

You may unsubscribe from marketing emails by using the unsubscribe link in those emails. To stop text messages, reply STOP.

Children and Third-Party Websites

Children's Privacy

DriveMentalHealth.com and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe a child has provided us with personal information improperly, contact us so that we can take appropriate action.

Third-Party Websites

DriveMentalHealth.com may contain links to websites or services operated by others. We are not responsible for their privacy practices. Review the privacy policy of any third-party website you visit.

Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through other appropriate means.

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